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15MultimodalBlueprint

Multimodal vision-and-text agent

The agent reasons over customer text plus images, screenshots, or video frames to diagnose an issue.

Runtime flow

What happens, in order.

The flow becomes the backbone of the audit trace. Every important boundary needs an input, an output, timing, and an owner.

  1. 01

    Validate and scan uploaded media

  2. 02

    Extract relevant visual observations

  3. 03

    Combine observations with customer context and knowledge

  4. 04

    Answer with calibrated uncertainty and safe next actions

Components

System inventory

  • Media upload
  • Content scanning
  • Vision model
  • RAG
  • Tool layer

Test packs

Required coverage

  • Visual grounding
  • OCR accuracy
  • Unsafe media
  • Cross-modal consistency

Evidence

Capture contract

  • Media hash
  • Model observations
  • Retrieved sources
  • Response
  • Uncertainty